Shipping Policy
SHIPPING PRICE:
The cost of shipping is determined by the weight, size, and number of packages that are being shipped as well as the distance of the destination address from our distribution center in Vancouver.
ORDER PROCESSING:
IN-STOCK orders are shipped out within 1-2 business days.
Please Note: Athlos Fitness does not process orders on weekends or holidays.
MULTI-BOX SHIPMENTS
In certain cases, the warehouse is able to package certain items together. For example, should you receive 4 boxes when you have ordered 7 items, it does not necessarily mean that any items are missing. It simply means the warehouse was able to package all 7 items into 4 boxes. Please always open your packages before calling or emailing about a missing product(s) to make sure nothing is actually missing.
CARRIERS:
Unless the purchaser specifies otherwise, orders are shipped by CANADA POST or FEDEX Ground. If the size/weight exceeds restrictions the order is shipped freight using the most appropriate freight carrier for the purchaser's address.
TRACKING INFORMATION:
After processing an order, tracking numbers are automatically emailed to the customer, however, they become active only after picked up by the shipping company. The tracking number can be located at the DASHBOARD after you login into the website.
SHIPPING TO REMOTE AREAS:
Remote areas are defined as being outside of the standard service routes of our carriers. Orders being sent to remote Canadian locations are subject to an additional shipping charge, which varies depending on the size and weight of the product(s) being shipped. Please note that if you are making an online order from a remote area the shipping cost you see may not always be accurate. In those situations, will obtain the exact shipping costs associated with that particular order and contact the customer before proceeding with the order so the customer can be aware of any additional shipping costs prior to the order being shipped.
DELIVERY TIME:
Total time for delivery is based on the amount of time it takes for payment authorization, order processing, and actual transit time. All delivery schedules are subject to circumstances beyond the carrier's control such as weather conditions or mechanical problems.
LOCAL DELIVERY:
Same-day local delivery is available for any in-stock orders. Delivery fees are calculated by the distance between the customer’s address and store location, size, weight, and a number of packages. We do not offer local delivery during holidays and Sundays. To schedule, local delivery give us a call at 604-474-0948
IN-STORE PICK UP
Local customers have the option of in-store pick-up. Simply add the items to your cart and choose Store Pick Up as your shipping method. We will do our best to have your order available within 1 hour. Our in-store pickup hours are 10:00 am to 6:00 pm. Monday to Friday, 11 am to 5 pm Saturday. Please have your order confirmation email with you when you come.
